HR Surveys

Target Audience: All non-management employees

Number of Items: 63

In today’s global business environment, the competition for talented employees is fierce. Organizations spend a great deal of money on human resources programs designed to attract, develop and retain a workforce of talented employees. Thus, many organizations frequently audit their human resources programs to determine the quality of service being provided to their employees. The Corporate Human Resources Survey provides factual information on how your organization’s human resources programs and services are perceived by employees. We currently offer two human resources surveys, a management and non-management version.

The following is a brief description of the determinants of service quality and functional service areas assessed by the non-management version of the Corporate Human Resources Survey.

Determinants of Service Quality: Where appropriate, each HR functional area is assessed according to the following service quality determinants.

  • Accessibility: Staff are accessible and easy to contact
  • Responsiveness: Staff are responsive to customer needs
  • Courtesy: Staff are friendly and courteous
  • Competence: Staff have the skills and abilities to provide quality service
  • Knowledge of Customer Needs: Staff understand the needs of their customers
  • Clarity: Information received from staff is clear and accurate
  • Cost-Effectiveness: Programs and services provided are cost-effective

HR Functional Areas

  • Staffing/Selection
  • Employee Relations
  • Employee Orientation
  • Training/Organization Development
  • Performance Appraisal/Promotions
  • Compensation
  • Benefits
  • Facilities/Resources/Safety

Target Audience: All management employees

Number of Items: 75

In today’s global business environment, the competition for talented employees is fierce. Organizations spend a great deal of money on human resources programs designed to attract, hire, develop and retain a workforce of talented employees. Thus, many organizations frequently audit their human resources programs to determine the quality of service being provided to their employees. The Corporate Human Resources Survey provides factual information on how your organization’s human resources programs and services are perceived by employees. We currently offer two human resources surveys, a management and non-management version. Our research indicates that the human resources services provided to each employee group are unique.

Human resources staff assists management employees throughout the hiring process, and in dealing with employee relations, compensation, performance appraisal, promotion, facilities, and training issues that involve their subordinates. The Corporate Human Resources Survey (management version) measures management perceptions about the quality of services for each of the major human resources functional areas.

The following is a brief description of the determinants of service quality and functional service areas measured by the survey.

Determinants of Service Quality: Each HR functional area is assessed according to the following service quality determinants.

  • Accessibility: Staff are accessible and easy to contact
  • Responsiveness: Staff are responsive to customer needs
  • Courtesy: Staff are friendly and courteous
  • Competence: Staff have the skills and abilities to provide quality service
  • Knowledge of Customer Needs: Staff understand the needs of their customers
  • Clarity: Information received from staff is clear and accurate
  • Cost-Effectiveness: Programs and services provided are cost-effective

    HR Functional Areas

    • Staffing/Selection
    • Employee Relations
    • Employee Orientation
    • Training/Organization Development
    • Performance Appraisal/Promotions
    • Compensation
    • Benefits
    • Facilities/Resources/Safety
    • HR Development